Returns & Refunds Policy

  1. You are not allowed to cancel the order once a Confirmation of Order is issued. All items paid is non-refundable.
  2. You shall examine the goods immediately upon delivery for any deficiencies and/or damages. If you discover any defect or damage inside the packaging after the delivery process, please email to support@pet360.com.my for further assistance.
  3. Exchange of the product can be arranged for the following reasons:
    • If the product is obviously expired / damaged at the time of delivery.
    • If the product is expired / damaged inside packaging after delivery; and you contact customer service within three (3) working days.
    • If the product ordered is different from the item delivered.
  4. Any returned item must be in its original condition and all tags need to be intact. Once your return ais received an inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and the credit will be automatically be applied to your credit card or original payment method of payment, within a certain amount of days.
  5. Please allow for a period of up to 7-10 working days for us to process the refund.